Open a new ticket in Zendesk.

yaml
type: "io.kestra.plugin.zendesk.tickets.create"

Create Zendesk ticket using username and token.

yaml
id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    username: my_email@example.com
    token: zendesk_api_token
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create Zendesk ticket using OAuth token.

yaml
id: zendesk_flow
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: zendesk_oauth_token
    subject: "Increased 5xx in Demo Service"
    description: |
      "The number of 5xx has increased beyond the threshold for Demo service."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow

Create a ticket when a Kestra workflow in any namespace with company as prefix fails.

yaml
id: create_ticket_on_failure
namespace: company.team

tasks:
  - id: create_ticket
    type: io.kestra.plugin.zendesk.tickets.Create
    domain: mycompany.zendesk.com
    oauthToken: zendesk_oauth_token
    subject: Workflow failed
    description: |
      "{{ execution.id }} has failed on {{ taskrun.startDate }}.
      See the link below for more details."
    priority: NORMAL
    ticketType: INCIDENT
    assigneeId: 1
    tags:
      - bug
      - workflow
triggers:
  - id: on_failure
    type: io.kestra.plugin.core.trigger.Flow
    conditions:
      - type: io.kestra.plugin.core.condition.ExecutionStatus
        in:
          - FAILED
          - WARNING
      - type: io.kestra.plugin.core.condition.ExecutionNamespace
        namespace: company
        comparison: PREFIX

Dynamic YES

Zendesk domain url

Dynamic NO

Id of assignee

Dynamic YES

Ticket description

Dynamic YES

Zendesk oauth token, if api token and username is not provided

Dynamic YES

Possible Values

URGENTHIGHNORMALLOW

Priority

Available values:

URGENT
HIGH
NORMAL
LOW

Dynamic YES

Ticket subject

SubType string

Dynamic YES

List of tags for ticket

Dynamic YES

Possible Values

PROBLEMINCIDENTQUESTIONTASK

Ticket type

Available values:

PROBLEM
INCIDENT
QUESTION
TASK

Dynamic YES

Zendesk api token

Dynamic YES

Zendesk username

Ticket id

Ticket URL